FREQUENTLY ASKED QUESTIONS

Where the f#%k is my order?!?!

Don't worry you haven't been scammed! All our items are printed to order and shipped from Melbourne and it takes us a few days to process, print, pack and ship your order. You should expect to receive your order 7-12 business days after placing it.

Country	Delivery Estimates
Pickup (Unavailable for online orders)	N/A. Store details below
Australia	6-15 Business Days
International	2-8 Weeks

Shipping Costs

	Orders Under $150	Orders Over $100
Australia (Standard Post)	AUD $9.00	FREE
Australia (Express Post)	AUD $11.00	AUD $11.00
International	AUD $19.00	FREE over AUD$150

Are you based in Australia?

Yes. We have a shop on the Central Coast NSW and all online orders are printed, packed and shipped from Melbourne VIC Australia.

Can I pick up?

Shop in store. We can be found @ WYONG MILK FACTORY, Gallery 10, 141 Alison Rd, Wyong, NSW 2259

What is your Return & Exchange policy?

Making YOU happy is our number one priority. While we do our best to be as accurate as possible, sometimes human error results in a wrong t-shirt being sent, or a small mark missed on a shirt. Issues like this represent less than 1% of our orders (and we’re pretty proud of that!), but if they do arise, we’ll handle it!

Incorrectly Fulfilled or Damaged items

We will replace an item if it has been delivered incorrectly (wrong design, style/colour/sizes) or with defects. Email us a photo of the item received showing the issue and we will send out a replacement at no charge. No need to send back the incorrect or defective item.

Incorrect Sizing

We print all tees to order so unfortunately we can't offer refunds in this case. If this happens, contact us and we'll see what we can do to help.

What are your T-Shirts made from?

Most of our T's are 100% cotton except marles which contain 15% viscose by AS Colour, are ethically sourced and utilise the latest Direct-to-Garment (DTG) technology to deliver retail quality prints with amazing colours and industry leading wash durability.

How do I wash a garment with DTG printing?

Cold wash only
Avoid harsh detergents
Do not tumble dry
Do not iron the print area
Line dry inside out
Wash before wearing

Why wash before wearing?

You may notice a subtle smell as a result of the printing process. It's completely non-toxic and disappears after the first wash.

How do I contact you?

If you have any questions not covered on this page, please contact us on our Facebook or IG page OR email us at info@titsco.au and we will reply to your inquiry as soon as we can.